Shipping policy
Shipping Policy
Last Updated: 26-05-2025
Thank you for shopping with CHI. We strive to ensure that your order is processed and shipped as quickly as possible. Below is our shipping policy for the Netherlands and Belgium:
1. Order Processing Time
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). (The Netherlands, Belgium & Germany)
France: 2-5 business days
- Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Costs
- The Netherlands: €6,45
- Belgium: €9,99
- Germany: €11,50
-
France: €11,50
FREE SHIPPING NETHERLANDS & BELGIUM FROM €120
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
- PostNL Standard Shipping: 1-3 business days (Netherlands)
- DHL Standard Shipping: -1-3 business days (Netherlands and Belgium)
Delivery times may vary depending on the destination and carrier.
4. Shipping Locations
- We currently ship to the Netherlands, Belgium, Germany & France using PostNL and DHL.
- If you are located outside these regions, please contact us for alternative shipping solutions.
5. Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
6. Shipping Delays
- While we make every effort to ensure timely delivery, we are not responsible for delays caused by the carrier or external factors (e.g., weather, customs, etc.).
7. Lost or Damaged Shipments
- If your order is lost or damaged during shipping, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
8. Address Accuracy
- Please ensure that the shipping address is accurate before submitting your order. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
9. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us at info@chiofficiall.com