Shipping policy


Shipping Policy

Last Updated: 15-06-2026 

Thank you for shopping with CHI. We strive to ensure that your order is processed and shipped as quickly as possible. Below is our shipping policy for the Netherlands and Belgium:

1. Order Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). 
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Costs

Shipping costs are automatically calculated at checkout based on your destination, the weight of your order, and the selected shipping method. This ensures you always receive the most accurate shipping rate before completing your purchase.

FREE SHIPPING NETHERLANDS & BELGIUM FROM €120 

3. Shipping locations & Delivery Times

Delivery times may vary depending on the destination and carrier.

  • The Netherlands: 1–2 business days
  • Belgium: 1–3 business days
  • Germany: 2–4 business days
  • France: 2–5 business days
  • Spain: 5-7 business days 
  • Italy: 3-5 business days 
  • Austria: 3-4 business days
  • Luxembourg: 3-5 business days
  • Denmark: 4-6 business days
  • Sweden: 5-7 business days
  • Finland: 5-8 business days 
  • Norway: 5-8 business days 
  • United Kingdom: 2-5 business days

United Kingdom customers: Please contact us via Instagram @chi.officiall to place your order. We will be happy to assist you with your purchase.

  • If you are located outside these regions, please contact us for alternative shipping solutions.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

6. Shipping Delays

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by the carrier or external factors (e.g., weather, customs, etc.).

7. Lost or Damaged Shipments

  • If your order is lost or damaged during shipping, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

8. Address Accuracy

  • Please ensure that the shipping address is accurate before submitting your order. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

9. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us at info@chiofficiall.com