Refund policy

At CHI, we want you to be completely satisfied with your purchase. If for any reason you're not fully happy with your order, we offer a 14-day return policy.

How to Request a Return:

We have a 14 day return policy. To be able to make a return, you must notify us within 14 days of receiving your order at info@chiofficiall.com with the following details: 

  • Your full name
  • Your order number

Please wait for confirmation from our team before sending your item back.

Return Conditions:

To be eligible for a return, your item must:

  • Be unused, unworn, unwashed, and in original condition
  • Have the original hangtag attached
  • Be returned in the original packaging, including any pouches or protective coverings
  • Include a valid receipt or proof of purchase

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

Non-Returnable Items:

We cannot accept returns if:

  • More than 14 days have passed since delivery
  • The item has been worn, washed, or shows signs of use
  • The original hangtag is missing
  • The item was marked as Final Sale or non-returnable at purchase
  • The item shows excessive wear and tear or damage from misuse
  • No valid proof of purchase or completed return request is provided

Return Shipping Costs:

You will be responsible for paying your own shipping costs when returning your item.

  • Shipping costs are non-refundable.
  • If you receive a refund, the original shipping fee will not be included in the refund amount.

Refunds:

Once we receive and inspect your return, we will notify you if your refund has been approved.

  • If approved, your refund will be processed back to your original payment method.
  • If approved, your refund will be processed within 7 business days. Please note that there often is a processing time at the bank.

Care Disclaimer:

We do not provide any guarantees on items after washing.

  • Any issues that arise after washing (such as shrinkage, fading, or damage) are the responsibility of the customer.
  • Please follow the care instructions provided with your garment to maintain its quality.